Working Hours

We are in the studio from 0930 to 1700 Monday to Friday. Orders received after 1600 on Friday's will be processed the following Monday or next working day if a Bank Holiday. 

Special Requests

We are happy to consider special requests. Please feel free to contact us outlining your requirements and we'll see what we can do!

 

Our Prints

All our designs are printed on professional fine art paper using the highest quality inks for a long lasting life. 

 

Framing

Most of our prints are unframed. However we do offer a framing service on some prints and on request. We only use quality frames from our British suppliers. 

 

Delivery

All products are sent with free UK delivery as standard. We use either the Royal Mail or our courier service depending on the products. Normally you should expect to receive your print no later than 7 to 10 days after submitting your order or getting your approval on any draft sent. Please be aware that orders received after 1600 on Friday will be processed on the following Monday (or next working day).  If you have not received your print in these timescales please contact us and we'll do everything we can to help.

Packaging

As a business we receive a lot of supplies in cardboard and plastic packing. Therefore on occasion we feel it is far better to reuse any boxes that are still in good condition than have them recycled, pulped and re-manufactured. The environmental impact is minimised but the protection and security of our art work isn't compromised. 

 

Returns / Refunds

Unfortunately, we cannot refund or accept returns on personalised prints unless they are damaged on receipt or incorrect from the details provided and approved.

 

Contact

Email us at orlyart@icloud.com or use the link on the contact page.

 

Our Data Policy

We prefer to retain minimal information about our customers. We record your name, email address and home/delivery address and use these for our own marketing purposes. That's it!

 

We do not, and never will, give your details to anyone else.

 

We do not store any payment details. We use secure third party payment services and do not retain any of your financial information.

 

As you control your data please feel free to unsubscribe from our emails and ask us to delete any other information you do not want us to retain. We will endeavour to process requests within 24 hours. Please use the contact us section  - a link is in the footer of our website. 

All prints and designs copyright © 2013-2018 OrlyArt All rights reserved